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Welcome to Hodlot! We’re committed to providing you with the best shopping experience possible. Please review our store policies below. By placing an order at www.hodlot.com, you agree to the terms outlined here.
1. Order Processing & Fulfillment
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Processing Time:
All orders are processed within 2-5 business days. Once processed, you will receive an email with tracking information. -
Print-On-Demand Production:
Since all products are made-to-order, production times may vary depending on the item. Standard production time is 2-7 business days. -
Order Changes:
If you need to change or cancel your order, please contact us within 12 hours of placing it. Once production begins, changes cannot be made.
2. Shipping Policy
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Shipping Time:
After production, shipping times typically range from:- USA: 3-7 business days
- International: 7-21 business days
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Shipping Costs:
Shipping rates are calculated at checkout based on your location and the weight of your order. -
Customs & Duties:
International orders may be subject to customs fees, import taxes, or duties. These charges are the buyer’s responsibility.
3. Returns, Refunds & Exchanges
Print-on-Demand Policy:
Because products are made to order, we do not accept returns or exchanges unless the item is defective, damaged, or you received the wrong item.
Damaged or Incorrect Items:
If you received a damaged or incorrect item, please email us at support@hodlot.com within 7 days of receiving your order with:
- Order number
- Photos of the item and packaging
- Description of the issue
We will send a replacement or issue a refund upon verification.
Refunds (If Applicable):
Refunds are only granted for:
- Damaged or defective items
- Incorrect orders sent by our fulfillment team
- Orders lost in transit (after a reasonable shipping period has passed)
Note: We do not offer refunds for buyer’s remorse, wrong size orders (please refer to our size guides), or color differences due to monitor variations.
4. Cancellations
- Orders can be canceled within 12 hours of placement.
- After the 12-hour window, the order will be processed and cannot be canceled.
5. Sizing Information
Please carefully review our size charts before ordering. As all items are printed on demand, we cannot accommodate size-related returns.
6. Privacy & Security
We value your privacy. All personal information collected is used solely to process and deliver your order. For more details, view our Privacy Policy on our website.
7. Contact Us
Questions? Reach out to our support team at:
📧 support@hodlot.com
We aim to respond within 24-48 hours on business days.